Returns, Refunds & Exchanges

At Nostalgika, we want you to be satisfied with your purchase. This policy explains your rights and our procedures for cancellations, returns, refunds and product issues.

Nostalgika operates from Slovakia. All returns and refund requests are handled in accordance with applicable consumer protection laws. Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

1. Statutory Right to Withdraw

For eligible online purchases, consumers in the European Union generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right, notify us at info@nostalgika.shop within the applicable withdrawal period. You may use an unambiguous written statement or any withdrawal form provided on our website.

After notifying us, you generally have a further 14 days to send the goods back. The applicable statutory deadlines and any legally permitted exceptions will apply.

This right is separate from your rights concerning faulty or incorrectly supplied goods.

2. Condition of Returned Goods

You may inspect an item to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be liable for a reduction in the value of an item if it results from handling beyond what is necessary for such inspection, where permitted by law.

Because Nostalgika sells collectibles, the condition of original packaging, factory seals, labels, accessories and included contents can be important to an item's value.

For voluntary returns outside the statutory withdrawal period, any return we agree to accept may be subject to conditions concerning the item's condition, completeness and packaging.

Opening sealed packs, breaking factory seals, removing items from their original packaging or using an item may affect its value. However, these circumstances do not automatically remove statutory withdrawal rights.

3. Voluntary Returns After the Statutory Withdrawal Period

Nostalgika does not guarantee voluntary returns or exchanges for change of mind after the applicable statutory withdrawal period has expired.

Any voluntary return accepted outside that period is offered at our discretion. Depending on the circumstances, we may offer store credit, an exchange, a monetary refund or another mutually agreed solution.

We reserve the right to decline voluntary change-of-mind return requests made after the applicable statutory period.

This policy does not affect statutory rights concerning faulty, damaged, incorrectly supplied or misdescribed goods, or any other rights that cannot legally be excluded.

4. Faulty, Damaged, Incorrect or Misdescribed Items

If an item arrives damaged, is defective, differs materially from its description or is not the item you ordered, contact us at info@nostalgika.shop.

Please provide your order number, a description of the issue and photographs where reasonably available. For shipping damage, photographs of the parcel and its packaging may help us investigate.

We will assess the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.

Statutory remedies are not limited to the 14-day withdrawal period. You are not required to accept store credit instead of a remedy to which you are legally entitled.

5. Return Shipping Costs

For a statutory withdrawal, the customer is generally responsible for the direct cost of returning the goods, provided we properly informed them of this obligation before purchase and applicable law permits it.

If an item is faulty, damaged, incorrectly supplied or otherwise fails to conform to the contract, we will handle return shipping costs in accordance with applicable law.

We recommend using a tracked shipping service and retaining proof of postage. Please package collectibles securely to prevent damage during transit.

6. Refunds for Statutory Withdrawals

Where you validly exercise a statutory withdrawal right, refunds will be processed in accordance with applicable law.

For eligible EU withdrawals, refunds generally include the purchase price and the cost of the least expensive standard delivery option offered by us. Additional costs resulting from choosing a more expensive delivery method may be excluded where permitted by law.

Refunds will generally be made using the same payment method used for the original transaction, unless you expressly agree to another method where legally permitted. We will not charge a fee for processing the refund.

For physical goods, we may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever occurs first, where permitted by law.

Store credit may be offered as an alternative, but it will not replace a monetary refund where the law requires one unless you freely agree to that alternative and the law permits it.

7. Collectibles, Vintage Items and Product Descriptions

Nostalgika sells collectible items, including vintage toys, figures, trading cards, sealed packs and original packaging.

We aim to describe each product's condition accurately. Listings may identify items as sealed, used, vintage, new old stock, incomplete or showing visible wear.

Age-related wear or a condition limitation clearly disclosed before purchase is not automatically a defect. However, a condition description does not exclude responsibility for goods that are materially misdescribed or fail to meet applicable legal requirements.

For factory-sealed products, contents may be determined by the original manufacturer. We cannot guarantee particular figures, cards, colours, rarities or distributions unless the product listing expressly promises them.

If you believe an item differs materially from its description, contact us so that we can investigate and address the issue in accordance with applicable law.

8. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at info@nostalgika.shop.

We will make reasonable efforts to stop fulfilment where possible. If the order has already been dispatched, the applicable cancellation and return procedures may apply.

This section does not limit any statutory cancellation or withdrawal rights.

9. International Orders, Customs and Undeliverable Parcels

International orders may be subject to import duties, taxes, customs clearance charges or other fees imposed by the destination country. These charges are generally the customer's responsibility where permitted by law and unless otherwise stated at checkout.

If an order is refused, returned to us or left uncollected because of customs charges or delivery issues, any refund or deduction will be assessed according to the circumstances and applicable law.

We will not automatically forfeit all payments or make deductions that the law does not permit.

If your parcel is returned to us as undeliverable, contact us at info@nostalgika.shop to discuss the next steps.

10. Exchanges and Store Credit

Exchanges and store credit may be offered for voluntary returns where permitted by law.

Where we agree to accept a voluntary return outside the statutory withdrawal period, we will communicate the available solution before proceeding. Depending on the circumstances, this may be store credit, an exchange, a monetary refund or another mutually agreed arrangement.

Store credit does not replace any statutory refund or other mandatory remedy unless you expressly agree to the alternative and the law permits it.

11. Return Investigations

We may investigate return requests where there is reasonable evidence of product substitution, missing components, damage occurring after delivery, fraudulent claims or discrepancies between the item supplied and the item returned.

We may request reasonable information or evidence to establish what occurred. Decisions concerning voluntary returns will be based on the applicable policy and circumstances.

We will not reject a valid statutory claim solely because a customer cannot provide evidence that is not legally required.

12. Contact Information

For return requests, cancellations, refunds or product-related issues, please contact:

Store: Nostalgika
Email: info@nostalgika.shop

Please include your order number to help us locate your purchase.

This policy should be read together with our Terms of Service, Shipping Policy and other applicable store terms. Where a mandatory legal right conflicts with this policy, the mandatory legal right takes precedence.